Frequently Asked Questions

General Questions

What is Good Horse?

Good Horse is an online marketplace dedicated to connecting horse enthusiasts with their perfect equine companions. We provide a platform where buyers can find horses for sale and sellers can list their horses to reach potential buyers.

Is Good Horse free to use?

Browsing horses on Good Horse is completely free. Sellers may be subject to listing fees, which vary depending on the type of listing and additional features. Please check our pricing page for current rates.

Do I need an account to use Good Horse?

You can browse horses without an account, but you'll need to create an account to contact sellers, save favorites, or list horses for sale. Creating an account is free and only takes a couple minutes.

For Buyers

How do I search for horses?

You can search for horses using our search filters, which allow you to narrow down results by breed, discipline, price range, and location.

How do I contact a seller?

Each horse listing includes a "Contact Seller" button. Click this button to send a message directly to the seller through our platform. You'll need to be logged in to use this feature.

Does Good Horse offer any buyer protection?

While we strive to maintain a trustworthy marketplace, Good Horse acts as a platform connecting buyers and sellers and is not directly involved in transactions. We recommend thoroughly vetting any horse before purchase.

Can I schedule a viewing before purchasing?

Yes, we strongly encourage in-person viewings before purchasing a horse. You can arrange viewings directly with the seller through our messaging system. Always ensure you see and try a horse before finalizing a purchase.

For Sellers

How do I list a horse for sale?

To list a horse, create an account or log in, then click the "Add Horse" button in your dashboard. Fill out the listing form with details about your horse, upload high-quality photos, and submit your listing for review. Once approved, your horse will be visible to potential buyers.

What information should I include in my listing?

The more detailed your listing, the better. Include breed, age, height, color, discipline, training level, health history, and temperament. Be honest about any issues or limitations. High-quality photos showing the horse from multiple angles are essential and are highly recommended.

How long will my listing stay active?

Standard listings remain active for 60 days. You can renew, edit, or remove your listing at any time from your seller dashboard. Premium listings may have different durations based on the package selected.

How do I handle inquiries and viewings?

You'll receive notifications when buyers send inquiries through our platform. Respond promptly and professionally to all messages. For viewings, arrange a time that works for both parties and ensure your horse is well-presented. Be prepared to answer questions and demonstrate your horse's abilities.

Account & Privacy

How do I create an account?

Click the "Sign Up" button in the top right corner of the page. You can create an account using your email address or sign in with Google. Follow the prompts to complete your profile information.

How is my personal information protected?

We take privacy seriously and use industry-standard security measures to protect your data. We never share your personal information with third parties without your consent. For more details, please review our Privacy Policy.

How do I delete my account?

You can delete your account from your account settings page. Please note that deleting your account will remove all your listings and saved searches. This action cannot be undone.

Still have questions?

If you couldn't find the answer to your question, please don't hesitate to contact us.